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How to Speak So That People Want to Listen

Customer Service Skills, ted, ted talk

Posted by  smartmovesinc

Are you prepared for the holidays? Over the next two months we will be sharing a handful of TED talks on subjects like listening, sharing goals, mindfulness and more...that will help you to not only survive, but thrive during the holidays this year.

Today we start with Julian Treasure to help us work on really listening to what the folks next to you at the dinner table are saying this year. In this useful talk, the sound expert demonstrates the how-to's of powerful speaking — from some handy vocal exercises to tips on how to speak with empathy. A talk that might help the world sound more beautiful.

Julian Treasure at TEDGlobal2013 — 9:58 minutes to watch

"Now let me just put this in context to close. This is a serious point here. This is where we are now, right? We speak not very well to people who simply aren't listening in an environment that's all about noise and bad acoustics. I have talked about that on this stage in different phases. What would the world be like if we were speaking powerfully to people who were listening consciously in environments which were actually fit for purpose? Or to make that a bit larger, what would the world be like if we were creating sound consciously and consuming sound consciously and designing all our environments consciously for sound? That would be a world that does sound beautiful, and one where understanding would be the norm, and that is an idea worth spreading."

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